Publikation: Investigating the Influence of Information Incongruity on Trust-Relations within Trilateral Healthcare Settings
Autoren: Marius Müller, Oliver Heger, Bastian Kordyaka, Björn Niehaves
Konferenz: 14. Internationale Tagung Wirtschaftsinformatik (WI), Siegen, Deutschland, 2019
Abstract: Modern health information technologies (HIT) come with many benefits for healthcare, such as a decrease of necessary clinical visits or independent health monitoring. The deployment of these technologies to support medical treatments expands the traditional patient-physician relationship to a trilateral setting involving patient, physician, and HIT. Whereas patients formerly relied on health-related information given by their physician, the digitization of healthcare as well as increasing levels of individual health literacy represent new sources of information and, thus, call for investigating different forms of trust towards medical experts, technologies, and the patient’s own judgements. Information incongruities, however, can lead to new forms of trust issues, thus calling for dedicated research. We propose a vignette study in the form of an online survey to investigate the influence information incongruities can have on different forms of patient-sided trust. For this, we develop hypotheses representing our expected results.